Customers are responsible for outgoing freight on parts and whole goods.
Shipping DamageGround Shipment items:
Please call UPS at 800-742-5877 within 24 hours to report shipping damage.
Any damages caused by shipping will be investigated by the shipping company. You MUST keep all of the packaging and packing materials in order for the shipping company to inspect the package.
Contact Mi-T-M Equipment Sales & Service at 855-556-8866 to notify us of shipping damage. We will reply to you promptly to help resolve the issue.
We will file a shipping claim after being contacted by UPS, with you as the receiver. Upon approval of the claim a replacement order will be processed.